ABOUT ARTERA
Our Mission: Make healthcare #1 in customer service.
What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable.
Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually.
Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.
SUMMARY
Reporting to the VP of Data, the Technical Program Manager is responsible for overseeing and managing the technical aspects of projects for the Data team at Artera, ensuring that all components of the projects are completed on time to the required specifications. The role involves working closely with cross-functional teams to understand project requirements, define project scope, develop project plans, and identify project risks.
The TPM is also responsible for ensuring that the Data team has the necessary resources and tools to complete the projects successfully, and for coordinating the tactical work in Data Engineering, Analytics Engineering, Machine Learning and Data Science to achieve team goals.
This individual will have a solid understanding of modern data methodologies and tools, as well as strong project management and communications skills. They must also be able to communicate effectively with both technical and non-technical stakeholders, and be comfortable working in a fast-paced, dynamic environment. Other key responsibilities may include managing project budgets, conducting project reviews, and reporting project progress to stakeholders.
The successful candidate will have the opportunity to work with cutting-edge technology: Data is a rapidly evolving field, and this hire will have the opportunity to work with the latest tools and technologies, including Generative AI and ML. This will be a rewarding experience where you will have an opportunity to make a real impact on the organization and contribute to its success in meaningful ways.
RESPONSIBILITIES
- Manages assigned technical projects to ensure adherence to scope and schedule
- Creates, refines, revises, and documents standard operating procedures, policies, SLOs, SLAs, and other standards and processes regarding the assignment, resolution, and articulation of tasks for the Data department
- Develops, maintains, and revises plans for technical projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing
- Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed
- Analyzes risks and provides regular updates to Data leadership regarding projects status and any problems or potential problems. Takes proactive steps to minimize delays in delivery
- Establishes and implements project communication plans, providing status updates to affected stakeholders
- Facilitates gathering and validation of project requirements
- Ensures all parts of assigned projects are prioritized, organized, documented, and progressing according to predetermined timelines and deliverable dates, excepting timeline changes as described above
- Regularly coordinates with the members of the Data and Engineering teams to organize inward-facing cadence calls, check-ins, war-room sessions, and any and all other meetings in adherence to Data roadmap
- Develops and communicates detailed specifications for implementation. Negotiates plans and timeframes, ensures that clients understand the anticipated results and maintains rigorous documentation
REQUIREMENTS
- Bachelor’s degree in STEM preferred (additional experience is also accepted in lieu of a degree)
- 5+ years of related project management or account implementation/account management experience
- Strong generalist knowledge of data disciplines, including data engineering, analytics, data science and machine learning
- Familiarity with Agile methodologies
- Ability to deal with:
- Rapidly to shifting constraints and requirements and propose, reform, and finalize process and team/personal practice to match
- Ambiguity and willingness to bring problem-solving hat to collaborative define requirements together with stakeholders
- Excellent analytical, critical thinking, and problem-solving skills
- Excellent verbal and written communication skills
- Extremely organized with great attention to detail
- Experience with Jira, Confluence, and other project management tools
BONUS
- PMP certification is a plus
- Experience working at a startup or in a SaaS environment
- Healthcare experience
LOCATION
Artera is Santa Barbara, CA based and remote friendly. If you are located outside of the Santa Barbara area and located within the United States and are interested in working remotely, APPLY TODAY. #LI-Remote #BI-Remote
WORKING AT ARTERA
- Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more!
- Career development - Mentorship program, manager development cohorts, employee development funds.
- Generous time off - Company holidays, wellness days, and flexible time off.
- Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.
SALARY RANGE
Actual base salary will depend on experience, skills, education, geographic location, and/or internal equity.
$115,000 - $169,000
Interested in learning more? Please visit our LinkedIn page or our Life at Artera Instagram (@artera_io) to hear from our employees about working at Artera.
Committed to Diversity, Equity, and Inclusion
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role!
We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.
DATA PRIVACY
Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.