Quality Assurance ManagerHinge Health

Hinge Health is creating a new health care system, built around you. Accessible to 26 million members across 1,500 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com

Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!

The Quality Assurance Manager will be an essential leader within the Growth Marketing Operations (GROMO) team, who will be responsible for establishing and delivering on high quality standards that enable Hinge Health to deliver against our quality OKRs, ensuring on-time and error-free, client-based and member communications. This individual will play a critical role in the continuous improvement of the GROMO end-to-end operational process, conduct quality audits, drive critical business insights and analytics, and own the quality rating for the Growth team. This role will collaborate closely with members of GROMO, Growth stakeholders, MarTech, and key cross-functional partners. This individual will take accountability for the quality of all consumer-facing communication generated through the Growth Marketing Operations team.

You have relevant e-commerce, retail, or digital marketing quality assurance experience.

You have experience managing teams of QA professionals.

You have experience in Lean/Six Sigma methodologies that continuously focus on waste/errors within the operation and can drive quality program management.

Technical experience is particularly important for this role as our current expertise is light. Individuals with Quality Engineering experience who have been running QE on B2C website platforms have had transferable experience. Retail and automotive that have high turn products seem to be able to relate more to our fast-moving environment.

Individuals who have worked in agencies who are performing QA for multiple clients also have fast-paced experience.

$121,000 - $197,800 a year

LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. 

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

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