Direct Mail AssociateHinge Health

Austin; San Francisco; Seattle; Portlan 19-12-2023
CivicTech
Receive more jobs like this
Hinge Health is creating a new health care system, built around you. Accessible to 26 million members across 1,500 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com

Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!

Hinge Health Hybrid Model:
We believe that remote work and in-person work have their own advantages and disadvantages, and want to be able to leverage the best of both worlds. Some roles which require a greater degree of day-to-day collaboration will benefit from more in-person opportunities. Employees in Hybrid roles are expected to be in office 1 day/week (Wednesdays) in hub locations that have an office, and may be expanded to 2 days in 2024.

About the Role
As a member of our expanding Growth team, you’ll play a central role in making sure that every eligible individual within our client base receives the hyper-customized experience they need to sign up for Hinge Health. You’ll help us scale our B2C marketing channels - primarily direct mail, but also email and SMS — through automation, working as the go-to production expert in platforms such as Iterable. You’ll work directly with our direct mail lead associate and our vendor, Print For Less (PFL), to optimize ongoing build processes, stand up new direct mail processes, and experiment with formats to scale winning pieces for best enrollment performance. 

WHAT YOU’LL ACCOMPLISH

    • Become one of two in-house subject matter experts for our automated direct mail operations — responsible for the channel’s workflow and leading the relationships with our vendor and marketing strategy partners.
    • Quarterback ongoing direct mail campaigns, coordinate new mailer format builds, troubleshoot questions from cross functional stakeholders, optimize and refine our processes for efficiency.
    • Boost conversion through tailored campaigns that meet each user where they are - from which channels they’re on to which stage of their health journey they’re in
    • Cultivate healthy marketing data that allows us to target the right audiences with the right content at the right time, especially through segmentation
    • Bring ideas to life by taking copy and designs and working with our direct mail vendor to implement and experiment with new mailer formats 
    • Continue to evolve our process from one-off mail blasts into fully automated multi-channel user journeys
    • Optimize direct mail content by using automation to execute high-velocity experiments and gather quick insights

WHAT WE'RE LOOKING FOR

    • 2+ years of experience on a marketing automation and operations team that works cross-functionally with teams like Engineering, Data, and Design
    • Direct mail experience preferred
    • Hands-on experience building multi-channel user journeys in automation platforms like Iterable or Braze
    • Passion for production; you enjoy the hands-on aspect of building campaigns in-house
    • Effective communication and collaboration; you communicate concisely with clarity of thought and operate cross-functionally in ways that elevate the work
    • Sharp organizational skills; ability to quarterback a wide variety of support requests from cross functional partners 
    • Technical expertise; you use data to build complex segments and dig below surface-level insights
    • Passion for our mission, with a personal connection to MSK issues or a track-record of mission-driven work

BONUS POINTS

    • Iterable experience - Iterable certified 
    • HTML expertise 

WHAT YOU'LL LOVE ABOUT US

    • Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
    • Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
    • Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
    • Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
    • In Office Perks: Daily lunch, coffee/tea and office snacks, and weekly social hours.
    • Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.
$75,300 - $134,400 a year
Consider the range above plus equity, and benefits.  Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

About Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.

Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.

Diversity and Inclusion:
We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. 

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By providing your information through this page or applying for a job at Hinge Health, you acknowledge that Hinge Health will collect, use, and process your information as part of our job application process. For more information on how Hinge Health processes your personal information, click here to view our Applicant and Personnel Privacy Notice.

Disclaimer:
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.

If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the U.S. FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com

*Please do not send resumes via email*





c

Applications are now closed