Product Implementation & Customer Success Manager, Inpatient Flow (US Remote)LeanTaaS
Charlotte, NC 18-10-2023Receive more jobs like this
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Applications are now closed
We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 180 health systems and over 685 hospitals across 49 states rely on our award-winning products to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, LA, MD, MA, MI, MO, MT, NH, NJ, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI . If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
WHAT YOU’LL DO
- Drive operational improvement at our customers through our products - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work with product managers, engineering, marketing and sales to ensure that our products are making our customers successful
- Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms) and coordinate required security and other audits
- Independently manage customer implementations, take ownership of the accounts after a sales close and make sure that the product is configured correctly. This is an analytically intense process involving receiving accurate data and ensuring key users are identified and accounts are all provisioned
- Establish and maintain strong relationships with key customer contacts
- Monitor customer operations and operational outcomes (using internal dashboards and customer calls), ensure that the product is working well at customer sites, and proactively solve problems
- Help refine vision and strategy, continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
- Educate many functional groups about customer successes and pain points
- Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert
- Travel for up to 50% of the time
WHAT YOU’LL BRING
- A Bachelor's degree or equivalent years of related experience
- 3+ years of professional work experience
- Experience working on healthcare products / working with hospitals
- Excellent communication and organizational skills
- A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
- Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA
- Willingness to travel to our customers' sites
BONUS POINTS IF YOU HAVE
- A graduate degree from one of the following programs: MHA, MPH, MHSA, MBA. Or, an MS or MSN with a focus in health informatics
- 1+ years of professional experience in a client- or customer-facing role such as management consulting, enterprise product management, marketing or sales
- Experience and passion with process improvement
- Healthcare background in operations management or patient flow
WHAT YOU'LL GET
- Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
- Competitive compensation package that includes base salary, annual bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs
$75,000 - $125,000 a year
The offered base salary will reflect careful consideration of a number of factors, including your location, skills and qualifications, prior relevant experience, internal equity and market conditions. This range may be modified in the future.
Vaccination policy
We have an obligation to protect our employees, our customers, and the patients of our customers. Therefore employees are required to be vaccinated to work from the office, attend in-person company events, or to travel on behalf of the company.
Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.
Applications are now closed