About the company
KoBold Metals is a mineral exploration company using AI to explore for the metals we need for our transition to a low-carbon economy. KoBold’s business is discovering, defining, expanding, and developing mineral resources, and KoBold’s objective is to achieve a step-change improvement in exploration success: we aim to discover more tier 1 resources, faster, and with fewer failures.
KoBold has a global portfolio of more than 50 exploration properties targeting nickel, copper, cobalt, and lithium, which range from 100%-owned to partnerships with both majors, junior explorers, and prospectors.
Our team includes the best of the industry in exploration geoscience, data science, software engineering, operations, and business personnel. Prior to joining KoBold, KoBold team members have made nearly 20 discoveries. Our exploration programs are co-led by our geoscientists and data scientists, who develop exploration hypotheses, rigorously quantify uncertainty in our understanding of the subsurface, and design data collection programs that most effectively reduce uncertainty, drawing upon a large suite of proprietary exploration technology built by our data scientists and software engineers. Our field programs validate and improve the system and have demonstrated material improvements over conventional exploration methods.
KoBold is privately held and our investors include: institutional asset managers T. Rowe Rice and Canada Pension Plan Investments; technology venture capitalists Andreessen Horowitz, Bill Gates’s Breakthrough Energy Ventures, BOND Capital, Standard Investments, and Sam Altman’s Apollo Projects; and leading natural resources companies Equinor, Mitsubishi, and BHP.
Position Summary
The role of the Network Support Technician is to provide software, hardware, and network problem resolution to all computer users. You will respond to help desk support requests, perform general workstation configuration, maintenance, and clearly communicate technical solutions in a user-friendly professional manner. You will proactively identify opportunities to improve KoBold’s technical environment, automate routine tasks, and help discover and implement leading software and hardware tools in the industry. You will work with people across the entire company but will work particularly closely with engineering and operations.
Responsibilities
The Network Support Technician will:
- Provide technical support to users in a remote environment
- Perform general workstation configuration, maintenance, relocation and troubleshooting in both macOS and Windows environments
- Maintain accurate and up-to-date hardware and license inventory and ensure all resources are enrolled in mobile device management systems
- Perform custom application installations, configurations, and upgrades
- Develop and document procedures to ensure efficient, effective service to all users
- Follow all Security, Certification, and Information Security protocols
- Onboard new employees through creation of accounts and resources for users as they join, and offboard as necessary
- Assist in the administration of corporate network and VPN solutions (VPN experience is nice-to-have but not required)
- Support satellite internet connectivity and technical issues for geoscience colleagues deployed at remote field camps
- Identify opportunities to reduce manual work by automating existing workflows and creating new self-service capabilities both within IT and across teams.
- Identify opportunities to improve our technical environment, user experience, and IT systems and processes; put together a plan and business case, build alignment within the team, and implement the solutions
Qualifications
- Equivalent education or experience preferred
- 4+ years’ experience in hardware, software, network troubleshooting
- Self-motivation, an inclination toward proactively identifying issues and planning one’s work, and a strong orientation to being a great team player and effective supporter of colleagues’ technical needs
- Strong ability to communicate technical information both in writing and verbally to non-technical associates
- Ability to learn, support, and teach new and fast-changing technologies to colleagues in technical and non-technical roles
- Proficiency in at least 1 scripting language (e.g. Bash/Python) and a familiarity with git.
- Familiarity with any of our current productivity tools—Google Workspace, Jira (ticketing), Confluence (knowledgebase), mobile device management systems - Jamf/Intune—or similar services
- Experience building IT automations and service integrations between productivity tools and other corporate services
- Ability to handle confidential information in a sensitive manner
KoBold Metals is an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunities for people of any race, color, ancestry, religion, sex, gender identity, sexual orientation, marital status, national origin, age, citizenship, marital status, disability, or veteran status.
This position is full-time, exempt.
The US base salary range for this full-time exempt position is $60,000 - $90,000.
Location: Remote, Candidates can be located anywhere in the United States or Canada.